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Passenger airlines are exempt from oversight by the Federal Trade Commission and most state investigations under a 1958 law. The state attorneys general said they “have little to no authority to hold airline companies accountable for unacceptable behavior towards consumers.”
The letter said the U.S. Transportation Department has failed to take sufficient action. “Americans are justifiably frustrated that federal government agencies charged with overseeing airline consumer protection are unable or unwilling to hold the airline industry accountable and to swiftly investigate complaints,” said the letter.
